Name: Super IT Solutions
Address: AU
Telephone: 13 86 26
Price range: $

Super IT Solutions is a mobile computer repair business servicing Brisbane, Gold Coast, Sunshine Coast, Sydney and Melbourne. Our Knowledgeable and Friendly technicians can assist you, no matter where you purchased your computer. There is no need for you to disconnect all of your computers parts and drag them to a store.

Customer Service Centre Operations

The first point of contact for mobile computer repairs is the Super IT Solutions call centre, 13 TOBOOK (13 86 26). Here you will get a friendly live staff member who has full access to our unique database. If you are a new customer seeking mobile computer service, they will get you the closest tech available and if you are an existing customer they will access your file and get a Geek to you within the quickest possible time, usually the same day.

Large knowledge base

Super IT Solutions techs have all received the same training for offering mobile computer service and have a wealth of knowledge and experience from their years in the industry.

In the event that one Super IT Solutions tech strikes a problem that is not within their experience, they have the ability to call on a large pool of talent located all over the country. Questions posted to our internal tech support bulletin board are routinely answered within minutes by a number of Super IT Solutions techs keen to help out with their knowledge.

Our database helps you

We have a unique database of all our clients that can be accessed by all Super IT Solutions techs. After a Super IT Solutions tech has completed a job they put all details into the clients file in our database. All correspondence between you and Super IT Solutions are always recorded in the database. This way you can be assured that each time a Super IT Solutions tech attends, they have access to your full history through that database.

Frequently Asked Questions

What is Super IT Solutions' phone number?

Super IT Solutions’ phone number is 13 86 36 (13 TO BOOK).

Where can I read Super IT Solutions’ Terms and Conditions?

You can click here to read our Terms & Conditions.

What are your operating hours?

Our live & Australian call centre is open for phone calls Monday to Saturday 8:00am to 5:00pm,
or book 24/7 via Super IT Solutions’ booking portal at: http://www.tobook.com.au

Our Super IT Solutions technicians can service your tech needs Monday to Saturday 8:00am – 10:00pm (upon availability).

How soon before Super IT Solutions attends my booking?

Super IT Solutions will do its very best to get out to you the same day of booking (at no extra charge). We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.

How long will the booking take?

The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After Super IT Solutions comes out and assesses the situation a more accurate calculation can be given.

Do you have a “No Solution, No Fee” Policy?

Yes, absolutely. Super IT Solutions will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services*. However, if Super IT Solutions diagnoses your problem & is able to offer a solution, but you decline to accept their advice, you will still be charged for our service.

* See our Terms and Conditions for details.

If my computer needs hardware, am I obligated to purchase through Super IT Solutions?

No, there is no obligation to purchase hardware that Super IT Solutions recommend/require to complete the job, however you will still be required to pay the hourly rate.

How can I pay?

We accept Cash, Bank Transfer or Credit Card (Visa/MasterCard/American Express)

Feedback from our satisfied clients

Patient & good communication

Monday, August 30, 2021

★★★★★

“ Brendan is a good communicator, patient & happy to help. We've have some tricky issues & I have been thankful for his constructive attitude & helpful input. Would be happy to have him call out to us any day!”

- Louise

On time, presentable & very helpful

Sunday, August 29, 2021

★★★★★

“ Brenden was on time, presentable and very helpful. He installed our new laptop computer to our satisfaction. We appreciate the service we receive from Super IT Solutions.”

- Carolyn