What are your operating hours?
Our live & Australian call centre is open for phone calls Monday to Saturday 8:00am to 5:00pm,
or book 24/7 via Super IT Solutions’ booking portal at: http://www.tobook.com.au
Our Super IT Solutions technicians can service your tech needs Monday to Saturday 8:00am – 10:00pm (upon availability).
How soon before Super IT Solutions attends my booking?
Super IT Solutions will do its very best to get out to you the same day of booking (at no extra charge). We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.
How long will the booking take?
The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After Super IT Solutions comes out and assesses the situation a more accurate calculation can be given.
Do you have a “No Solution, No Fee” Policy?
Yes, absolutely. Super IT Solutions will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services*. However, if Super IT Solutions diagnoses your problem & is able to offer a solution, but you decline to accept their advice, you will still be charged for our service.
* See our Terms and Conditions for details.
If my computer needs hardware, am I obligated to purchase through Super IT Solutions?
No, there is no obligation to purchase hardware that Super IT Solutions recommend/require to complete the job, however you will still be required to pay the hourly rate.
How can I pay?
Cash, Credit Card, or EFTPOS – we just don’t accept American Express or Diners Club Cards