Virus & Spyware Removal

Discovering that your computer has been infected with a virus or spyware can be an alarming and unsettling experience. With an array of malicious software constantly evolving, it can be challenging to identify if your system has been compromised.

Below we outline some of the most common computer viruses and provide you with an expanded list of essential indicators to help you determine if your computer has been affected.

Common Computer Viruses

  • BOOT SECTOR VIRUS: Upon startup of your device, a boot sector virus can damage or control the sector of your drive that is exclusively responsible for directing to your operating system. Once this happens, it leaves the machine unusable. How does it get in right from the boot up stage? Generally the attackers use malicious USB devices, that once is plugged in, activates the virus.
  • WEB SCRIPTING VIRUS: Attackers can run code on your device, as unsupported browsers have vulnerabilities allowing attackers a space to get in. Fortunately, most browsers have stringent defences against malicious web scripts, however maintaining a good spyware or antivirus is always the best defence.
  • BROWSER HIJACKER: A browser hijacker is exactly that. It hijacks your browser favourites, search preferences or change settings on your browser and then direct you to a malicious site of their choosing.
  • RESIDENT VIRUS: This virus plays the long game as it can sit dormant for a long period in a computer memory and can be set off at a set time, date or until a specific action is taken by the user.
  • DIRECT ACTION VIRUS: Much like the resident virus, the direct action virus can sit dormant until a specific action is taken by the user, after opening an apparently harmless file. It can then sit until the action is taken or it can deliver its payload instantly.
  • POLYMORPHIC VIRUS: Polymorphic code can be used to change the program’s functionality to avoid detection, which makes it more challenging to be detected and removed by an antivirus.
  • FILE INFECTOR VIRUS: A file-infecting virus overwrites code or inserts infected code into a executable file such as . COM and . EXE files. This type of virus can then spread onto other systems and devices and render them unusable.
  • MULTIPARTITE VIRUS: This type of virus is one of the most problematic of the computer viruses as it attacks the boot sector and executable files simultaneously. They spread rapidly across a network or other systems by copying themselves or introducing code into critical computer resources.
  • MACRO VIRUS: Microsoft Office files run macros, so a macro virus will mimic the same language of the software it is infecting such as Word or Excel. These are then sent as a file attachment and import its payload directly to the computer one executed.

How to Tell if Your Computer Has a Virus

Concerned your computer may be infected with a virus? Here are 7 signs that may indicated a virus is present:

  1. Frequent pop-ups. Pop-ups windows might urge the user to visit other sites or prompt the user into downloading an antivirus or other software.
  2. Changes to your homepage. Your regular homepage may change to another website and may be unable to be reset.
  3. Mass emails being sent from your email account. An attacker takes control of your account to send emails in your name from another device that has been infected.
  4. PC crashing frequently. A virus that has affected your hard drive can cause catastrophic damage. This can then cause the PC to frequently crash or freeze and can also prevent your device from coming back on.
  5. Abnormally slow computer performance. A rapid change of speed while processing a request may indicate that your computer has a virus.
  6. Unknown programs that begin upon start-up. You may notice an unusual program/s at the time of start-up.
  7. Strange actions like password changes. This could prevent you from logging into your computer on start-up.


The best way to treat a virus is to call an I.T professional. There are free programs around that can identify viruses and malware on your device, however removal can be far more in-depth than running a program designed to clean.

Viruses are always evolving and mutating, much like biological viruses, therefore your best defence for virus removal is an anti-virus program designed to cut off the virus at its origin, remove the infection and even roll back the device to a time when it was not infected.

Prevention is also just as important as removal when it comes to computer viruses. Keeping passwords safe and changing them frequently, not opening unknown files without checking with the sender first (if they are known to you) and monitoring for changes in the processing speed and useability of your device are all good ways to prevent being infected.

Viruses can infect all devices, including:

  • Apple devices
  • PC computers
  • Laptops
  • Tablets
  • Phones

Virus removal for Macs, computers and laptops are all covered by our SuperTechs who are on the front lines every day seeing the changing infections and working to eliminate these nasty viruses.


There are many reasons why customers choose Super IT Solutions for their virus and spyware removal needs:

Fast, Reliable Service: We understand that you need your device protected quickly as possible. That's why we offer fast, reliable service to get you up and running in no time.

Experienced Technicians: Our team of experienced technicians has the expertise to diagnose and repair infected devices, ensuring that you get the best possible service.

Competitive Pricing: We offer competitive pricing for our virus and spyware removal services, so you can get the help you need without breaking the bank.

Convenient Service: We offer both on-site and remote spyware and virus removal services, so you can choose the option that works best for you.
Customer Satisfaction: We take pride in providing exceptional customer service and satisfaction. We're always here to answer your questions and provide ongoing support to ensure that your device is running smoothly.

If you're in need of our virus and spyware removal services, don't hesitate to contact us today. Our team is always ready to assist you and get you back up and running as quickly as possible. Our technicians are all around Coffs Harbour and across the East Coast of Australia.

Frequently Asked Questions

  • How do I know if I have a virus?
  • Seeing changes to your computer or operating system, seeing pop-ups or changes to your homepage or abnormally slow processing speed are all ways to tell if you have a computer virus.

  • How do I remove a computer virus?
  • Call Super I.T. Solutions and have a SuperTech remove it for you. Although there are programs you can use to remove or ‘clean’ your computer, Mac or laptop, these rarely get to the imbedded source of the virus and you can have repeat infections.

  • Can my Apple device get a virus?
  • Yes. Apple Macs, Macbooks, iPhones, iPads and other devices can all be infected by viruses. If you are concerned you have a virus on your Apple device, call Super I.T. Solutions and one of our fully trained SuperTechs can remove it for you.

  • How much does it cost to remove a virus?
  • Super IT Solutions has a flat rate for the first hour of labour and is then broken down into 20 minute increments thereafter.

    The price of any hardware or software that may be required to carry out the repairs are additional to the labour charges.

    We have no call out fee or travel charges, a helpdesk on offer for quicker remote jobs at a reduced time/rate and we offer Seniors Discount!

  • How long does it take to remove a virus?
  • We aim to have you back up and running within the hour, however sometimes it’s just not possible. After a technician comes out and assess the situation a more accurate time frame can be given.

    Repairs can take from one hour to several and sometimes require hardware replacements or upgrades.

    Our SuperTechs work hard to ensure if any hardware upgrades are needed, a reasonable timeframe for completion is provided.

    If a few hours are needed to complete the job, our SuperTechs will take the device away with them to complete the tasks, so that you are able to get on with your day. Once the device has been repaired, our SuperTech will contact you to work out a suitable time to drop it off.

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