Business IT Support

What is Super IT Solutions Managed Services?

What is Super IT Solutions Managed Services?Whether your business has 2 PCs or 200, we understand how important it is for your IT services to run smoothly with minimal fuss. But problems are going to happen and you can either react when it does or have your system continually managed so these problems rarely occur.

Super IT Solutions Managed Services is like having your own IT Manager but for a fraction of the cost. We quietly sit in the background making sure your devices are virus free, your precious data is backed up regularly, proactively sorting any software updates, adding new users to your Microsoft Office 365 setup, while managing hardware integrity.

But I’m only a small business

Exactly! And we’re sure you have more important things to do than worry about the stability and reliability of your IT setup. Small to medium business owners are usually spread thin across their business as it is. Super IT Solutions Managed Services offer you convenience, security and the safety that when an IT problem does arise (and they will), you will be well looked after in the quickest possible time.

Ask yourself this, if your computers crashed, your network went down or a new virus gets through and infects your server, how long can your business survive with no IT services? Its not a question of if, but when.

Why consider Super IT Solutions’ Managed Services?

Why consider Super IT Solutions’ Managed Services?Super IT Solutions has been servicing the IT needs for residential and commercial customers since 2004. Our onsite technicians and vans are well known across Queensland, New South Wales and Victoria. Although our core business deals with IT issues after they happen, this is not the best option for businesses who rely so much on their IT.

Super IT Solutions have developed 3 simple packages that will suit any size business, from the home office with 5 computers to the large enterprise with potentially hundreds of devices. Our ‘Standard’ package includes 24/7 monitoring, phone & email support, remote support and an onsite technician response time. We also manage your anti-virus, your email setup, backup data regularly and can remote access any device at your business to sort problems immediately.

Pricing is monthly, based on per ‘seat’ (device) and per server. (Full Terms & Conditions here).

Frequently Asked Questions

  • What is Super IT Solutions' phone number?
  • Super IT Solutions’ phone number is 13 86 36 (13 TO BOOK).

  • Where can I read Super IT Solutions’ Terms and Conditions?
  • You can click here to read our Terms & Conditions.

  • What are your operating hours?
  • Our live & Australian call centre is open for phone calls Monday to Saturday 8:00am to 5:00pm,
    or book 24/7 via Super IT Solutions’ booking portal at: http://www.tobook.com.au

    Our Super IT Solutions technicians can service your tech needs Monday to Saturday 8:00am – 10:00pm (upon availability).

  • How soon before Super IT Solutions attends my booking?
  • Super IT Solutions will do its very best to get out to you the same day of booking (at no extra charge). We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.

  • How long will the booking take?
  • The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After Super IT Solutions comes out and assesses the situation a more accurate calculation can be given.

  • Do you have a “No Solution, No Fee” Policy?
  • Yes, absolutely. Super IT Solutions will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services*. However, if Super IT Solutions diagnoses your problem & is able to offer a solution, but you decline to accept their advice, you will still be charged for our service.

    * See our Terms and Conditions for details.

  • If my computer needs hardware, am I obligated to purchase through Super IT Solutions?
  • No, there is no obligation to purchase hardware that Super IT Solutions recommend/require to complete the job, however you will still be required to pay the hourly rate.

  • How can I pay?
  • We accept Cash, Bank Transfer or Credit Card (Visa/MasterCard/American Express)

Need Help?
Got a Question?
Get in touch!

Fill out our enquiry form and one of our friendly staff will assist you with your computer problems.

We provide same day support or home and business computer repairs and services.

    Feedback from our satisfied clients

    Patient & good communication

    ★★★★★
    Brendan is a good communicator, patient & happy to help. We've have some tricky issues & I have been thankful for his constructive attitude & helpful input. Would be happy to have him call out to us any day!
    - Louise

    On time, presentable & very helpful

    ★★★★★
    Brenden was on time, presentable and very helpful. He installed our new laptop computer to our satisfaction. We appreciate the service we receive from Super IT Solutions.
    - Carolyn

    Very good

    ★★★★★
    Very good
    - Robin

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    We provide same day support or home and business computer
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