Business IT Support

Business IT Support Tailored to Your Needs

Super IT Solutions understands the importance of seamless IT services for businesses of all sizes. Whether you have a small operation with just a couple of PCs or a large enterprise with hundreds of devices, we have the expertise to keep your systems running smoothly and minimise disruptions. With our Managed Services, you can proactively manage your IT infrastructure and avoid common problems that can hinder productivity.

What are Super IT Solutions Managed Services?

Think of Super IT Solutions Managed Services as having your own dedicated IT manager at a fraction of the cost. We work behind the scenes to ensure your devices are virus-free, your critical data is regularly backed up, software updates are handled proactively, and new users are seamlessly integrated into your Microsoft Office 365 setup. Our experts also keep a close eye on the integrity of your hardware, so you can focus on what matters most – growing your business.

We’re Here for Small Businesses Too

As a small or medium-sized business owner, your time is precious, and we understand that managing your IT setup can be challenging and you probably have more important things to do than worry about the stability and reliability of your systems. With Super IT Solutions Managed Services, you gain convenience, security, and the peace of mind that comes with knowing you’ll be well taken care of in the event of an IT problem. We ensure the quickest possible resolution, allowing you to get back to business without unnecessary downtime.

Do I Need Managed IT Services?

Ask yourself this: How long can your business survive without IT services if your computers crash, your network goes down, or your server gets infected by a new virus? It’s not a matter of if these problems will occur, but when. By choosing Super IT Solutions’ Managed Services, you are investing in the resilience and continuity of your business operations.

Our business support and managed IT services can assist with a wide range of IT-related tasks and responsibilities whether you are a large organisation or a small home business. Here are just some of the things that Super IT can assist you with:

Network Monitoring and Management: Our managed IT can monitor your network infrastructure, identify issues, and ensure optimal performance. We can handle tasks such as network installation and management, configuration, troubleshooting and security maintenance.

Data Backup and Recovery: Our technicians can implement and manage data backup solutions to protect your critical business data. They can also assist with data recovery in case of a disaster or data loss.

Cybersecurity: Super IT solutions can help safeguard your organisation against cyber threats by implementing security measures such as firewalls, antivirus software, intrusion detection systems, and security patching. Through our managed IT services, we can also provide ongoing monitoring, threat intelligence, and incident response services.

IT Infrastructure Management: This includes managing your servers, storage systems and other components of your IT infrastructure. Our managed IT services can optimise performance, ensure scalability, and handle routine maintenance tasks.

Help Desk and User Support: Our technicians can provide in-person or remote technical support to end-users, resolving IT issues, and answering their queries. They can offer assistance through various channels, including phone, email, chat, or on-site support.

Software and Application Management: Super IT Solutions can help with software deployment, updates, and licence management. Our team can also assist in selecting and implementing new applications to meet your business needs.

IT Consulting and Planning: Super IT Solutions can offer guidance and strategic advice on technology investments, IT infrastructure upgrades, and future-proofing your systems. Our technicians can help align your IT strategy with your business objectives.

Cloud Services: Managed IT services can assist with cloud computing adoption, migration, and management. They can help you leverage cloud platforms, such as Amazon Web Services (AWS) or Microsoft Azure, to optimise performance, scalability, and cost-efficiency.

IT Asset Management: Managed IT services can assist with inventory management, tracking hardware and software assets, and optimising asset lifecycle management.

Performance Monitoring and Reporting: Our managed IT services can provide regular system monitoring and provide reports on the performance and health of your IT systems, helping you make informed decisions and identify areas for improvement.

These are just some examples of what Super IT Solutions offers small, medium and large businesses through our managed IT services. The specific offerings may vary depending on your requirements so it’s best to give us a call to discuss your needs.

Why Choose Super IT Solutions’ Managed Services?

Super IT Solutions has been serving the IT needs of residential and commercial customers since 2004. Our reputation for excellence spans across Queensland, New South Wales, and Victoria with head offices located all along the east coast including Coffs Harbour, Brisbane, Sunshine Coast and technicians along the NSW and Vic borders, While we are known for resolving IT issues when they happen, our Managed Services are designed for businesses that understand the importance of proactive management.

We offer three simple packages tailored to businesses of all sizes. Our packages include but are not limited to 24/7 monitoring, phone and email support, remote assistance, and rapid onsite technician response times. We take care of your anti-virus protection, email setup, regular data backups, and have the ability to remotely access any device in your business to address problems immediately.

Our pricing is flexible and based on a monthly fee per device and per server, ensuring transparency and affordability for your business. For more information, please refer to our full Terms & Conditions.

Don’t leave your IT infrastructure to chance. Choose Super IT Solutions’ Managed Services and let us handle your business IT needs while you focus on what you do best. Contact us today to discuss how we can support your business’s success.

Frequently Asked Questions

  • What is Super IT Solutions' phone number?
  • Super IT Solutions’ phone number is 13 86 36 (13 TO BOOK).

  • Where can I read Super IT Solutions’ Terms and Conditions?
  • You can click here to read our Terms & Conditions.

  • What are your operating hours?
  • Our live & Australian call centre is open for phone calls Monday to Saturday 8:00am to 5:00pm,
    or book 24/7 via Super IT Solutions’ booking portal at: http://www.tobook.com.au

    Our Super IT Solutions technicians can service your tech needs Monday to Saturday 8:00am – 10:00pm (upon availability).

  • How soon before Super IT Solutions attends my booking?
  • Super IT Solutions will do its very best to get out to you the same day of booking (at no extra charge). We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.

  • How long will the booking take?
  • The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After Super IT Solutions comes out and assesses the situation a more accurate calculation can be given.

  • Do you have a “No Solution, No Fee” Policy?
  • Yes, absolutely. Super IT Solutions will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services*. However, if Super IT Solutions diagnoses your problem & is able to offer a solution, but you decline to accept their advice, you will still be charged for our service.

    * See our Terms and Conditions for details.

  • If my computer needs hardware, am I obligated to purchase through Super IT Solutions?
  • No, there is no obligation to purchase hardware that Super IT Solutions recommend/require to complete the job, however you will still be required to pay the hourly rate.

  • How can I pay?
  • We accept Cash, Bank Transfer or Credit Card (Visa/MasterCard/American Express)

Feedback from our satisfied clients

Patient & good communication

★★★★★
Brendan is a good communicator, patient & happy to help. We've have some tricky issues & I have been thankful for his constructive attitude & helpful input. Would be happy to have him call out to us any day!
- Louise

On time, presentable & very helpful

★★★★★
Brenden was on time, presentable and very helpful. He installed our new laptop computer to our satisfaction. We appreciate the service we receive from Super IT Solutions.
- Carolyn

Very good

★★★★★
Very good
- Robin

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