We Come to You
Trusted by 1000’s of
owned and operated.
Super IT Solutions have provided computer service to thousands of Queensland customers since 2004. Our technicians come to you, can efficiently diagnose the problems and will provide a solution to get you up and running quickly and economically. We guarantee our work and deliver a service second to none.
Our technicians provide fast, efficient computer services for:
Super IT Solutions can also help with:
We offer repairs and service to all the major brands including: Toshiba, HP, Sony, Dell, Asus, Lenovo, Acer and Apple. Our technicians provide services for laptops, desktops and notebooks. We are fully qualified to repair and service all of your computer service needs and ensure that you are completely satisfied with our service before we leave.
We can fix, update, replace, network and recover data from your computer. Remote helpdesk and support available.
Super IT Solutions, a local Australian computer service business, employs technicians all around Queensland to ensure the support of the computing and IT needs. We will happily come to your home or your office to repair your computer, wherever you are in Queensland, there is no need to disconnect or transport any of your equipment, we are a mobile service! We help solve large-scale system and IT issues, as well as your PC problems and networking troubles. We can help you with set-up, install or uninstall hardware and software. We will repair, upgrade and supply hardware, printers, routers, scanners, networking equipment as needed, and explain every step of the process to you so that you become more familiar and confident with your own computer system, we are here to support you.
The first step is to check that your computer is the source of the problem. Videos that take ages to buffer and websites that take ages to show, may not be your machine’s fault. Your internet connection may be the cause in this case. Try a speed test with www.speedtest.net. This will let you know if your internet is slower than expected.
If the problem is your PC, you should check whether you have plenty of free space on the hard drive. With Windows and all your software, your device may be struggling on the performance and does not have enough to store operating software, productivity software and files you create. Clearing some space will help or adding an external hard drive to store files, data and images will help. You can call Super IT Solutions on 13 TOBOOK (13 86 26) to ask for some help upgrading your PC or improving the performance through hardware.
As mentioned above, a speed test with www.speedtest.net will let you know if your internet connection is slower than your Internet Service Provider (ISP) is telling you. On occasion the modem may be the cause. Home users – try resetting or switching off for a minute.
If your computer is not protected by anti-virus software or a firewall, or both, it’s time to get that fixed. In today’s IT savvy world, there are unfortunately a vast array of hackers, software writers and fraudsters. Protecting your machine from having problems with performance or failure is so easy with the latest software. Worst case scenario is you have no way of protecting your precious files or personal information. Take action now. If you are unlucky enough to get a virus or malware program on your computer you can call Super IT Solutions on 13 TOBOOK (13 86 26) to get it removed. We can also help you to install the software as well.
Believe it or not, your computer generates heat in the processor even though it has no moving parts. The heat is a bi-product of electrical energy. The more demand, or programs you are using, the more work the processor has to do. If you notice that your machine is very hot and you cannot hear the processor fan running, then you should shut it down and call Super IT Solutions on 13 TOBOOK (13 86 26). We can replace the fan or check whether the system is working properly.
Firstly, ensure your system is all up to date with current software, including operating system (Windows), productivity software (Microsoft Office etc), and driver software (for printers, modems etc). If this is up to date and does not require any further updates it may be a hardware problem. Computer hardware problems are a little harder to diagnose. Graphic Cards, network cards, motherboards and hard drives are critical to the smooth running of your machine.
In this kind of circumstance it may be more economic to have a Super IT Solutions’ technician visit your home or workplace to check your device for faulty hardware or incompatible software. Either way, you will find a Super IT Solutions’ technician the most economic way to sort out your computer.
If you have ever experienced the fatal blue screen before, you can easily understand how serious the implications are. Apart from the inconvenience of not having a working computer, there is every chance you may not be able to recover your precious photos, files or work. Data recovery may be the last resort, but there is every chance we can recover your data for you if no other fixes are found to be successful.
Call Super IT Solutions on 13 TOBOOK (13 86 26).
This may be a symptom prior to your computer stopping working. Very little in the machine relies on moving parts. Your hard drive and processor cooling fan are generally the only pieces of hardware that run during the whole time it is switched on. The fan generally only makes a noise because it is pushing air around the processor. The hard drive constantly runs at somewhere between 5000 and 12000 rpm. They are finely balanced machines which rely on precision to accurately read data stored on the surface of a disk.’
Under normal circumstances you will only hear the hard drive running up when you first switch on your machine. After that, there is very little noise. If you start hearing a clicking noise or a slight scraping noise, this may be the heads touching the hard drive disk. This not something that you can ignore because at some point your disk will fail. You should stop using your computer. Having a backup drive or external hard drive where your backup is stored will now be your saviour. If you do not have a backup drive, call Super IT Solutions for advice on what to do and the best way to save your data, photos, files or work.
Every now and again you may find your computer freezing or stopping, especially as it gets older. This can also be related to the hard drive. As more and more data are stored on the hard drive, as documents are opened, changed, and closed, you download your holiday pics or weekend images from your phone, you trawl the internet, you read and send email. All of this activity generates small pieces of information that need to be stored. Unfortunately, on occasion the hard drive head cannot access the information readily or some of the data is missing and this may be the cause of the device freezing.
This is one of the most common reasons but there are a number of other issues which may cause your computer to freeze. Call Super IT
Now who hasn’t had their fair share of internet problems. From changing providers to changing technologies. ADSL, Cable, Modems, routers, ISP’s, network cards, Bluetooth, wireless. These are all the phrases banded around by the internet industry (and a whole lot more), but lets try and not get too technical.
Today, there seems to be much reliance on self help, Setting up modems or routers, loading software and connecting are on the whole automated. It is generally when something doesn’t work that it gets more complex.