Aug 31 2022
Remote support services are fast becoming a go-to for many businesses, especially Small to Medium businesses that need tech support. They can reap the benefits, without the overhead of an in-house technician.
Nowadays, working from home has become the norm. Having a technician come to your home to fix an issue isn’t ideal. You must wait, you don’t have the luxury of using Susie’s computer at the next terminal or grabbing everyone for lunch. You could put the washing on though.
What can Remote Support Services do?
Unless you have an internet problem, there is a wide range of items that a remote support technician can assist you with.
Devices such as printers, servers and other systems can be set up via your remote support technician. They can also provide support and installation of software programs such as upgrades to your Operating System, updates, new software and more.
A remote support technician also can assist you with a technological issue you aren’t able to resolve, Cloud backups and General Maintenance.
What other benefits are there to Remote Support Services?
Fast Turn around
Being able to contact a Remote Support centre and receiving remote support quickly is imperative to being your business running. Whether you are a one man band or a whole office, having issues resolved quickly is paramount.
This can also increase your productivity by reducing the amount of downtime you have and getting you back online sooner.
Cost Effectiveness
Remote Support technicians generally charge less per hour than an onsite technician. This is because they have less overheads (eg. Vehicle, fuel etc) so they can charge less to get you back up and running.
Another benefit for the SMBs (Small/Medium Businesses) is the fact that they do not need to hire an in-house technician to fix, update and maintain their systems.
Knowledge base and CMS
By contacting a remote support centre, you also receive the benefit of multiple resources. A CMS (Customer management system) is used so that any technician that picks up the call, has access to previous data. They can see what you are running and how many devices you have, without you needing to go over it all each time. There is also the added advantage of a collective of people with a strong knowledge base.
Better technology
Having access to a technician that works daily in the technical field for multiple clients, means that you will always be up to date with the latest and greatest information and technology, and solutions. The world of malware and viruses as well as programs and systems are ever-changing. Having a suite of people that have up to the minute knowledge is a huge benefit.
Managed Services (subscription based)
Further to the above benefits of a ‘once in a blue moon’ type of queries, SMBs are looking to Managed Services to keep their tech up to scratch. Not only do they benefit from all the above, but they also have the advantage of 24/7 monitoring and support and maintenance.
Service Level Agreements ensure that the businesses interests are investigated quickly and efficiently.
See here for more information about Managed Services and what it can do for you.
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